Terms & Conditions

1. Company identity

ELVARIS SOFTWARE LTD is registered in England and Wales under company number 17361615. Its registered office is 66 Paul Street, London, England, EC2A 4NA, United Kingdom. ELVARIS is registered for two activities: 62012 — business and domestic software development, and 62020 — information technology consultancy activities.

2. Scope of services

ELVARIS provides software development and IT consultancy services as described on this website, delivered on a project basis. Services are grouped into eight named offerings across four categories. The specific scope of any engagement is defined in a written proposal, not by the general descriptions on this website, which are indicative of typical capabilities rather than a guaranteed feature list for every project.

3. Enquiries

Submitting an enquiry, whether through the contact form, by telephone or by email, does not create a contract and does not commit either party to proceed. An enquiry is the starting point for a conversation about scope and, where appropriate, a written proposal.

4. Proposals

Following an initial conversation, ELVARIS will typically issue a written proposal setting out scope, assumptions, an indicative starting price and an indicative timeframe. Proposals are valid for the period stated within them, or, where no period is stated, for 30 days from the date of issue.

5. Acceptance

A proposal is accepted when the client confirms acceptance in writing, whether by email, signed document or other written confirmation. Work does not begin before acceptance has been received, save where both parties expressly agree otherwise in writing.

6. Project scope

The scope of each project is defined by its written proposal. Where this document conflicts with project-specific written terms agreed between ELVARIS and the client, the project-specific terms take priority.

7. Assumptions

Proposals are prepared on the basis of assumptions stated within them, drawn from information provided by the client during scoping. Where the client's actual situation differs materially from these assumptions, the scope or price may need to be revisited.

8. Client responsibilities

The client is responsible for providing accurate information during scoping, for making decisions and approvals within a reasonable time, and for providing the access, documentation and stakeholder availability described in the proposal.

9. Access and information

Where a project requires access to client systems, accounts or premises, this access is granted at the client's discretion and is used only for the purposes of the agreed project. ELVARIS will request only the access reasonably necessary to deliver the scoped work.

10. Changes to scope

Any change to the agreed scope, whether requested by the client or identified during delivery, is agreed in writing before it is carried out, and may affect price and timeframe. Work outside the agreed scope is not carried out without such written agreement.

11. Pricing

Prices shown on this website are indicative starting points, not fixed final prices. Final pricing is confirmed in a written proposal following review of the specific requirements, and depends on the scope factors relevant to the service in question.

12. Taxes

Prices are exclusive of VAT and any other applicable taxes unless expressly stated otherwise in a proposal or invoice. Where VAT or other taxes apply, they are added to invoiced amounts in accordance with applicable law.

13. Invoices and payment terms

Invoices are issued in accordance with the schedule set out in the relevant proposal. Unless a proposal states otherwise, invoices are payable within 14 days of the invoice date. Late payment may result in suspension of work under clause 23.

14. Third-party costs, subscriptions and infrastructure

Third-party services are not automatically included in the prices shown on this website. Software subscriptions, hosting, domain registration and other infrastructure costs required for a project are identified during scoping and, unless otherwise agreed, are the client's responsibility to procure or reimburse.

15. Delivery dates and delays

Indicative durations shown on this website and in proposals are estimates, not guaranteed delivery dates. Delivery may be affected by delays in client information, approvals, access or third-party dependencies, and ELVARIS is not responsible for delays caused by such factors.

16. Review and acceptance

Delivered work is reviewed against the written scope at the review stage set out in the proposal. Acceptance is confirmed in writing. Requests that fall outside the agreed scope are treated as a change under clause 10.

17. Intellectual property

Unless otherwise agreed in writing, on full payment of all sums due, ownership of intellectual property rights in bespoke work created specifically for the client under the relevant proposal transfers to the client. ELVARIS retains ownership of any pre-existing tools, frameworks or methods used in delivery, and grants the client a licence to use these as embedded in the delivered work.

18. Pre-existing materials and open-source components

Where a project incorporates pre-existing ELVARIS materials or third-party open-source components, these remain subject to their own applicable licences. ELVARIS will identify any material open-source dependencies as part of handover documentation where reasonably practicable.

19. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with a project, and to use it only for the purposes of that project, except where disclosure is required by law.

20. Data protection and security

Where a project involves the processing of personal data, both parties will comply with applicable data protection law. Further detail on how ELVARIS processes personal data is set out in the Privacy Policy. Each party is responsible for maintaining reasonable security measures appropriate to their role in a project.

21. Subcontractors

ELVARIS may engage subcontractors to assist in delivering a project, and remains responsible for the work delivered under the relevant proposal. Where a subcontractor requires access to client information, ELVARIS will ensure appropriate confidentiality obligations are in place.

22. Warranties and limitations

ELVARIS will perform services with reasonable skill and care. Software development and IT consultancy do not guarantee a specific commercial outcome, and no such guarantee is given. To the fullest extent permitted by law, ELVARIS's liability for any claim arising from a project is limited to the fees paid by the client for that project, save for liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

23. Client decisions

Where a project involves decisions that remain the client's to make — such as which recommendation to act on, or which third-party provider to use — ELVARIS is not responsible for the outcome of decisions made by the client, whether or not they follow ELVARIS's recommendations.

24. Suspension and termination

ELVARIS may suspend work where payment is overdue, where required information or access is not provided within a reasonable time, or where continuing would breach applicable law. Either party may terminate an engagement on written notice as set out in the relevant proposal, or, where no notice period is stated, on 14 days' written notice.

25. Cancellation and refunds

Cancellation terms are set out in full in the Cancellation Policy. Refunds are not automatic and depend on the stage reached and any committed third-party costs at the point of cancellation.

26. Force majeure

Neither party is liable for delay or failure to perform obligations caused by circumstances beyond its reasonable control, including but not limited to natural disaster, war, industrial action, or failure of third-party infrastructure.

27. Complaints

Complaints about a project or about this website should be raised in the first instance by email to support@elvarissoftware.tech or by telephone on +44 7737 137168. ELVARIS will acknowledge complaints and aim to resolve them promptly and fairly.

28. Applicable law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, without prejudice to any statutory rights a consumer client may have to bring proceedings in their own jurisdiction.

29. Contact

ELVARIS SOFTWARE LTD, 66 Paul Street, London, England, EC2A 4NA, United Kingdom. Company number 17361615. Telephone: +44 7737 137168. Email: support@elvarissoftware.tech.

Where a project-specific written proposal or agreement conflicts with these general Terms & Conditions, the project-specific terms take priority.