Cross-Device Service Experience Platforms
A responsive digital service built from one shared design system, so a customer journey behaves consistently whether it starts on a phone, continues on a tablet and finishes on a desktop.
Indicative starting price. Final pricing depends on scope and is confirmed in a written proposal.
When this service is usually considered
- A service journey works well on desktop but breaks down on mobile, or the reverse.
- Customers start a task on one device and expect to continue it on another.
- Separate teams have built inconsistent interfaces for the same underlying service.
- Accessibility complaints or difficulties have been raised about an existing digital service.
- A multi-step process needs to save progress reliably between sessions and devices.
Capabilities considered for this service
- Responsive web applications built to one shared design system.
- Account dashboards consistent across breakpoints.
- Multi-step service journeys with saved progress.
- Document submission from any device.
- Status tracking for in-progress requests.
- Accessibility-focused interfaces.
- Administrator views for oversight.
- Cross-device testing as part of delivery.
This is a full service-journey build, not simply a website redesign — it covers the underlying application logic as well as the interface.
What is delivered at the end of the project
Responsive application
A deployed service journey tested across the agreed range of devices and browsers.
Shared design system
A documented set of components used consistently throughout the journey.
Handover materials
Documentation and source access for future maintenance.
How this project runs
Conversation
Discuss the current journey and where device inconsistency shows up.
Proposal
Written scope, assumptions, indicative price and timeframe.
Design
Shared component system and journey maps agreed before build.
Build
Development against the agreed scope.
Cross-device review
Testing across the agreed device and browser range.
Handover
Access, documentation and source materials delivered.
What speeds up an accurate proposal
- The current journey, and which steps cause problems on which devices.
- Which devices and browsers matter most to your customers.
- Any existing brand or design guidelines to follow.
- Accessibility requirements you already need to meet.
- A named point of contact for scope decisions.
What moves the price beyond the starting point
- Number of distinct steps in the customer journey.
- Range of devices and browsers to be supported.
- Level of accessibility conformance required.
- Integration with existing account or authentication systems.
- Volume of existing content or screens to be rebuilt.
What sits outside the starting scope
Native mobile apps
This service builds a responsive browser-based experience, not a native iOS or Android application.
Full brand redesign
Visual brand development is a separate scope; this service applies an existing or newly agreed design direction.
Legacy browser support
Support for very old browser versions is scoped individually where genuinely required.
Ongoing support
Post-launch support is available as a separate, optional arrangement agreed in writing.
Cross-Device Service Experience Platforms — FAQ
It goes further than visual redesign — it covers the underlying application logic needed for a journey (such as saved progress) to work the same way across devices.
Not under this service. This service delivers a responsive browser-based experience; a native app would be a separate, individually scoped project.
The agreed range is confirmed during scoping based on your actual customer base, then included in the review stage.
Yes, existing guidelines are used as an input to the shared design system built for the journey.
Accessibility-focused design is part of the approach; the specific conformance level required is agreed and scoped during the proposal stage.
Often considered alongside this service
Ready to discuss a cross-device service?
Share the journey and the devices your customers use. There is no charge for an initial conversation.